Frequently Asked Questions

Here we have collected the questions which the Alpentherme is most frequently asked. Of course, we are also happy to assist you if you have specific questions of your own.

We look forward to receiving your enquiry directed to the Alpentherme or the Alpentherme Gastein Health Center either by telephone or email

Are all areas of the Alpentherme Gastein open in winter?

The following areas are closed in winter: thermal lake Smaragdsee outdoor in the Relax World, 4-lane wave slide and small children's pool outdoor Family World. All other areas are open all year round.

Kann Therme & Sauna barrierefrei genutzt werden?

The thermal baths and sauna area has barrier-free amentities for people with handicaps. (eg. lift into the pool) With an applicable notation on the disability ID, your personal attendant receives free admission.

When do sauna infusions take place?

Our sauna attendants in Sauna World host guided sauna infusions every day. Right here you can find our infusion plan.

Can I bring my baby/small child to the Alpentherme with me?

Naturally. In our Family World we provide a separate area for small children including a baby pool (in- and outdoors) and changing station. Baby buggies and bottle warmers are available for you to use free of charge. Please note that your child must wear swim diapers, which may also be purchased in our bathing shop.

Where can I read the rules for the pools and saunas?

So that all guests of Alpentherme Gastein can unwind and relax completely, we post our codes of contact throughout our spa resort. Please note that children under 16 are not admitted to the sauna area (exception: Family Sauna Day if accompanied by a parent). Children’s data storage media automatically block access to Sauna World.

Can I borrow bathing items at the Alpentherme?

Bathing items may be borrowed for a fee from the ticket desk of Alpentherme Gastein. 

Do I have to wear bathing slippers?

No, though we strongly recommend that guests do wear bathing slippers throughout the Alpentherme. For a small fee, these may be borrowed from the ticket desk of the Alpentherme. 

Is there a swimming lake at the Alpentherme?

Yes, we actually have two thermal swimming lakes. Emerald Lake in Relax World and Crystal Lake in Sauna World. Filled with 100 % thermal water. The water is cleaned by means of an organic filtration system without added chlorine. Bathing in these lakes is especially beneficial for people with skin allergies! Emerald Lake is open from May to October, whilst Crystal Like is open year-round.

How big is the Cascadia Sauna?

The Cascadia Sauna is one of the highlights of Sauna World. The big sauna chamber with room for up to 60 people as well as special daily staged infusions turn your sauna session in the Cascadia into an extraordinary ritual. 

What do I need to data bracelet for?

When you enter the Alpentherme, you will receive a data bracelet with which you can secure your locker in the changing rooms.
Furthermore, it is also used to book all charges which you incur for dining, the sauna, tanning, massage, fitness etc. You will then settle those charges at the exit as you are leaving. Always keep your bracelet with you. You will be charged a fee if you should lose it.

Is there a special area for families?

Alpentherme Gastein features Family World just for families. Aside from an area especially for small children, the Multimedia Dome, Black Hole rafting slide, a speed slide and Lazy River promise non-stop variety. In the outdoor area, you are greeted by a 4-track wave slide and small-child area from May to October. This way to Family World.

Is there a separate area just for women?

Ladies only: Ladies World at Alpentherme Gastein offers a unique retreat only accessible to women. Whether steam bath, sauna or infrared cabin – Ladies World enables you to enjoy utterly relaxed moments in a completely undisturbed setting. Ladies World is included in the cost of admission to the Alpentherme.

Whom do I need to contact if I have lost or forgotten something?

If you forgot or lost something after your most recent visit to the Alpentherme, contact us by phoning +43(0)6432/8293-300.

Is there a locker for every bathing guest of the Alpentherme?

Yes, in changing rooms 1 and 2 there are plenty of lockers available to visitors. For school classes, we provide a separate group changing room.

What makes Gastein Cosmetics so special?

Natural cosmetics with the primal power of 3500-year-old Gastein thermal water. This precious water, highly concentrated pure active ingredients, extracts of regional herbs and plant oils serve as the basis for the Gastein Health & Beauty cosmetics line. Available exclusively at Alpentherme Gastein.

Do you receive a gift on your birthday?

If you visit Alpentherme Gastein on your birthday, we will give you free entrance to the spa resort on that day – please bring a photo ID with you!

Does the Alpentherme also offer gift vouchers?

Gift vouchers are available from our Online Shop. You can also order them by phoning 06432/8293-0 or purchase them in person at the Alpentherme Gastein ticket desk.

Can I take my mobile device with me everywhere in the Alpentherme?

No, mobile phones, smartphones, tablets and PCs are not permitted anywhere in the sauna area or in Ladies World. We ask our bathing guests to respect the privacy of others throughout the spa resort and not to photograph anybody.

Can children’s birthdays be celebrated at the Alpentherme?

The self-service restaurant offers special menus for perfect children's parties.

Can loungers be reserved in advance?

During your stay at Alpentherme Gastein, you will have around 1400 loungers available to you (indoors and out). It is not possible to reserve specific loungers.

Are massages offered?

Aside from classic massages, in the Health Center and Beauty World of Alpentherme Gastein we also offer a selection of special massages as well as massages for pure relaxation.

Is there a nude area at the Alpentherme?

All facilities in the sauna area and Ladies World are intended for nude guests.

Where can I subscribe to the newsletter?

You can sign up right here.: Sign up for our newsletter

When is the Alpentherme open?

Right here you can find complete opening times.

Does the Alpentherme have parking?

Yes, there is plenty of parking right here at Alpentherme Gastein. Parking is free during your visit to the Alpentherme. Please validate your parking ticket at the ticket desk as you leave the Alpentherme.

Is the “Relax & Active” program included with admission to the Alpentherme?

Yes, the daily Relax & Active program is included in the cost of admission to the Alpentherme. Please consult starting times which are posted at the attendants’ desks! 

What can I look forward to in Relax World?

Time for genuine. That’s what Relax World is all about, with its invigorating and reviving worlds of water. Stimulating thermal waters combined with wonderful views of the imposing peaks inside Hohe Tauern National Park. Relax World in Gastein offers the following facilities: thermal in- and outdoor pools, activity pool with aquatic program led by fitness trainers, hot-spring pool, bubble-jet loungers, massage jets, quiet areas with panoramic views of the Gastein mountains, sunbathing area, 25-meter sports pool, infrared heat cabin, geysers. 1300 m² thermal swimming lake "Emerald Lake" in the outdoor area of Relax World.

Is there a restaurant at the Alpentherme?

Yes, bathing guests can make use of the self-service restaurant which is accessible from Relax World as well as Family World. 

Are there snacks and drinks in Sauna World?

The Sauna Bar offers snacks and drinks for whenever you get a little peckish or thirsty between sauna sessions.

What can I look forward to in Sauna World?

Time for relaxation. This is the motto of Sauna World. In addition to 12 different sauna chambers, there is a cold and a warm mountain lake, the Crystal Lake thermal swimming lake, several quiet rooms (also a panorama quiet room), shower house, tanning beds, Water Bar and Sauna Bar. Our sauna area is for nude bathers, admission restricted to ages 16 and up.

Are visits to the Alpentherme possible for pregnant women?

In general, you should have no concerns about visiting Alpentherme Gastein during pregnancy. However, we always advise you to consult your own doctor first.

What does the Alpentherme shop carry?

In the entrance area of the Alpentherme, you will find a shop that sells bathing items as well as magazines. 

What should I be aware of when visiting the self-service restaurant?

During your stay at Alpentherme Gastein, you are welcome to visit our self-service restaurant which is accessible from Relax World as well as Family World. When visiting this restaurant, always wear bathing slippers and a spa robe.

Is there a tanning studio?

Yes. By law, users must be 18 or older. Four modern tanning beds are available for guests of the Alpentherme to use.

What are the special characteristics of thermal water?

Gastein thermal water is weakly mineralized and contains the natural noble gas radon. It is used as a therapeutic in our Health Center as ordered by a physician. The thermal water at Alpentherme Gastein has had the radon removed.

Are drinks available in the sauna area?

The Water Bar is located in the middle of Sauna World at Alpentherme Gastein. You can quench your thirst after sauna sessions here with chilled water, sparkling water and lukewarm water.

Does the Alpentherme have water beds?

Yes. A room with water beds is located in Sauna World, offering complete relaxation accompanied by music in an atmospheric setting.

What is the water temperature of the different pools?

Relax World: 33 – 34 degrees Celsius; pool on the Spitz: 36 – 37 degrees; sports pool: 24 – 25 degrees, Thermal lake "Smaragdsee" approx. 23 - 25 degrees depending on the weather; Family World: 31 – 32 degrees; Sauna World: mountain lake warm: 33 – 34 degrees; mountain lake cold: 24 – 25 degrees, Thermal lake "Kristallsee" approx. 20 - 25 degrees depending on the weather;

Where can I store my valuables?

We have safes available in the entrance lobby for the storage of jewelry as well as larger amounts of cash  (1 € deposit). Always wear your data-storage bracelet on your wrist in order to avoid any inconveniences.

Do we have free Wi-Fi?

Free Wi-Fi is available in all areas (except Sauna World). You will receive the password from the lifeguard.

Where do I find the weekly program?

From March to December we offer you this attractive weekly program