Frequently Asked Questions

Here we have collected the questions which the Alpentherme is most frequently asked. Of course, we are also happy to assist you if you have specific questions of your own.

We look forward to receiving your enquiry directed to the Alpentherme or the Alpentherme Gastein Health Center either by telephone or email

How is dialysis treatment billed?

Direct billing with Austrian insurance providers is possible. Billing for guests from EU countries is by means of form E112.

Barrier-free at the health center.

The health center has barrier-free amentities for people with handicaps.

Who covers the costs of my health or therapy stay?

If your therapy application is approved, your health-insurance provider may cover most of the costs. Potentially, you might have to pay a deductible. For further details, please consult the website of your insurance provider.

What therapies may be covered under health-insurance plans?

Here you will find a full listing of our therapy offers.

May my partner accompany me when I am on a therapy program?

Naturally. If s/he also wishes to participate in an insurance-financed therapy program, s/he will also need to get approval from their own insurance provider. We are also happy to offer you a customized health package for your companion if the insurance provider does not cover them. Our therapy department will be happy to advise you about your different options!

Can I decide for myself where I stay during my therapy program?

Fundamentally, you cannot choose where you stay, though you may state your preferences on the application form. Alpentherme Gastein Health Center specializes in conditions affecting the musculoskeletal system. Local thermal water is used as a natural curative. If your preferred institution has direct-billing arrangements with your insurance provider and offers appropriate therapy for your symptoms, approval for that institution will generally be granted.

My therapy application was rejected by my health insurance provider. What should I do now?

You may object to that decision, submitting written support from your attending physician. Of course, you also have the option of paying for your health stay yourself. Our team in the therapy department will be happy to talk to you about your various opportunities and our therapy packages.

Do insurance companies cover treatments for back and disk problems?

Pain affecting the musculoskeletal system may indicate the need for thermal radon therapy in combination with motion therapy, which in turn may be covered by your insurance provider.

Does radon help with nerve pain?

Yes, radon therapy is a very good treatment for neuralgia.

I have heard that radon therapy may cause cancer. Is that true?

There is not a single proven case of cancer being caused by radon in therapeutic doses. In fact, some studies (Cohen, USA) suggest this kind of low-dosage exposure might even afford some level of protection against cancer.

How can I improve my therapy success?
  • allow plenty of time for your treatments
  • strictly adhere to scheduled rest and quiet periods
  • don’t overly stress yourself physically on the side – strolls, relaxed walks, cycling are permitted
  • drink plenty of fluids
What is a bathing rash and how can it be prevented?

Due to the frequent water treatments, your skin will be more inclined to dry out, plus the skin is stimulated both mechanically and thermically in the course of treatments. It is important to treat your skin regularly, up to 3 times a day, with moisturizing skin creams and body milks.

Does the Alpentherme have thermal water with an elevated radon content?

The pools of Alpentherme Gastein are filled with thermal water from which the radon has been removed.

Do mud packs contain radon?


Why do I need to be examined by a Gastein spa physician prior to radon treatment, even though I have a prescription from my own doctor?
  • Only a local physician knows and has specific experience with the radon-specific characteristics of our thermal water
  • Provincial law requires a medical examination by a Gastein spa physician
  • Furthermore, you may physically respond quite differently at your therapy destination than at home
I recently had a rheumatic flare-up, what do I need to pay special attention to?

You should definitely bring your most recent medical reports with you to your checkup with our spa physicians. In consultation with you, the doctor will then decide how much heat therapy you should currently be exposed to.

Does a session in the Gastein Healing Gallery correspond to a specific number of radon baths?


What should I be aware of after a stroke?
  • it should be at least 6 months ago
  • blood pressure should be well adjusted and controlled   
  • possible stroke causes (blood clots, auricular fibrillation) must have been treated
Is there also cold radon in Gastein?


Is it really a bad thing to take a shower immediately after a radon bath?

Yes, you shouldn’t take a shower for around 1 hour after your thermal bath, since the radon is also absorbed through your skin and some of the pain relief is brought about by radon deposits in the skin.

I have potency problems, will radon help?

Centuries of experience have shown that radon therapy may indeed help with this specific problem, with positive “side effects”.

What’s the best time of year for treatment or preventive programs?

For the most part, it really doesn’t matter when you come here for therapy. Many patients like to come here in the autumn so that they will be better able to deal with their rheumatic symptoms once it turns cold.

What is the Gastein climate like?

Due to the mountain elevations, sensitive people might take a brief time to adjust. However, the special climatic conditions here actually add to the effectiveness of the therapy programs offered in Gastein.

Does the mountain elevation cause heart problems?

Therapy institutions in Gastein are located at elevations between 960 and 1280 m above sea level, where there is plenty of oxygen in the air and there is absolutely no risk for heart patients. To the contrary, the ability of the blood to bind oxygen is actually stimulated, which means you will have even more oxygen in your blood. This same effect is harnessed by athletes when they undergo altitude training.

Do I have a right to insurance-financed preventive health care, therapy programs or rehabilitation?

No, you do not have an automatic right to insurance-financed therapy or preventive care. This is determined by the insurance provider in question. Contact your personal insurance provider for further assistance.

What is therapy reaction?

During a therapy program, we frequently observe that symptoms take a temporary turn for the worse.

General adverse reactions may include:

  • Sleeplessness, increased need for sleep, restless sleep, fatigue
  • Inner agitation, irritability, headache
  • Abdominal complaints such as queasiness, indigestion, flatulence
  • Heart palpitations, cardiovascular problems, dizziness
  • Tingling in the limbs, muscle tension and muscle aches & pains
  • Chronic dental problems may become acute
  • During motion therapy, complaints due to muscle tension may become more pronounced, though pain should not be a factor.
What natural therapeutics are used in Gastein?
  • thermal water containing radon
  • elevated radon levels in the air of the Gastein Thermal Gallery
Can I choose my treatments?

The therapy program is designed by the spa physician in consultation with the guest.

What is offered in the Health Center?

Since May 2021, Kurzentrum Bad Hofgastein has been known as "Alpentherme Gastein Health Center". As part of a therapy stay in Salzburg or a complete health-focused holiday, you can combat an array of health problems and improve your general wellbeing. For further information on our therapy and health offers, please read more about the Alpentherme Gastein Gesundheitszentrum.

What complaints can be treated successfully?

Here you can find a list of medical indications.

When should I not participate in thermal radon therapy?

If you are suffering from any kind of acute severe disease. Be particular cautious if you are suffering from severe heart disease, lung disease, mania, psychosis. There are no restrictions which are specific to Gastein.

How long does a residential health program typically last?

If you are manifesting a physical complaint, your residential period will generally be 3-4 weeks. For milder issues or prevention, good successes can usually be achieved with fewer treatments.

Where do I go to apply for an insurance-funded health or therapy program?

To your G.P. or a medical specialist.

What is GVA?

GVA is a holistic, modular therapy program intended to aid in the treatment of diseases affecting the musculoskeletal system. For further information, read more about the Alpentherme Gastein Health Center.

What things should I be aware of during my stay?
  • allow plenty of time for your treatments
  • stick to the scheduled quiet times  
  • moderation in all things, avoid hectic activities
  • get plenty of sleep
  • drink a lot (water, tea)
  • give yourself intensive skin care with remoisturizing lotions
How long have people been coming to Gastein for spa therapy?

The beginnings of bathing therapy in Gastein valley go all the way back to the 14th century. Bad Hofgastein became a spa destination in the 19th century (due to lack of space in Bad Gastein), after Emperor Franz I granted permission in 1828 for the building of a pipeline from Bad Gastein to Bad Hofgastein. Since that time,  Bad Hofgastein has received around 1 million liters of thermal water (from the Elisabethquelle) every single day from a total outflow of 4.5 million liters.

How often can I participate in a 3-week insurance-funded health or therapy program?

Normally twice every 5 years.

Are massages offered?

Aside from classic massages, in the Health Center and Beauty World of Alpentherme Gastein we also offer a selection of special massages as well as massages for pure relaxation.

Do insurance companies cover treatments for osteoporosis?

They may indeed, since the benefits of radon therapy include pain alleviation. Of course, you will need to keep taking the medications which you have been prescribed and continue to do your osteoporosis exercises. Lymphatic drainage has also proven effective in the form of gentle massage.

What should I be aware of with respect to vascular diseases?

Vascular diseases are not generally problematic when undergoing heat treatments if you do the following:

  • expose yourself to cold water before and after heat treatments
  • use cold veinous wraps as prescribed by the spa physician
  • wear compression stockings
  • walk a lot, elevate your legs
  • take your vascular medication as prescribed
  • consult the spa physician
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What should I be aware of during pregnancy / breast feeding?

Gentle back massages and visits to Alpentherme Gastein (where we use de-radonized thermal water)  are also possible during pregnancy / breast feeding. However, for other treatments you should first consult your gynecologist.

What should I be aware of if I had a heart attack e.g. six months to a year ago?

Since the acute phase of a cardiac infarction is generally over after one year, radon therapy can once again be considered if you are able to achieve around 100 Watts in an ergometric stress test without a problem.

What should I be aware of with respect to blood thinners?
  • your blood thinners must be correctly adjusted
  • because your circumstances are different than at home, monitor your levels more frequently
  • mechanical therapies (massage, electrotherapy) must be adapted as appropriate by the spa physician in order to avoid any danger of hematomas
What should I be aware of with respect to high blood pressure?

If you are taking correctly dosed medications and monitor your blood pressure regularly, it will not be a problem during treatment.

What are the special characteristics of thermal water?

Gastein thermal water is weakly mineralized and contains the natural noble gas radon. It is used as a therapeutic in our Health Center as ordered by a physician. The thermal water at Alpentherme Gastein has had the radon removed.