We would like to inform you about the guidelines that apply in the Alpentherme Gastein with fitness center and beauty residence to protect you and our employees from infection with COVID-19.

Our guests have always enjoyed the greatest possible protection and security thanks to the provisions of the Bath Hygiene Act in the Alpentherme Gastein. According to current scientific knowledge, it can be assumed that the risk of infection in the bathing water and in the sauna is low. Due to the insufficient experience with COVID-19, additional measures must be taken.

Without your help, the following regulations cannot be implemented. We kindly ask you to adhere to the guidelines on your own responsibility so that we can offer you and all guests a pleasant and safe stay in the thermal baths.

• We limit our access numbers in accordance with official requirements so that each guest has an area of ​​10 m² and the minimum distance of 1 meter per person can be maintained. The spacious area of ​​the Alpentherme Gastein makes a relaxing and safe thermal spa stay possible.
   
• As the maximum number of visitors can be reached earlier due to the limited number of visitors, there could be waiting times.
   
• In addition to the limited total number of visitors, there is a limit per pool, relaxation room and sauna room that results from the required minimum distance. The maximum number of people is posted at the respective entrances. We ask you to adhere to these limits on your own responsibility.
   
• A reservation in advance is not possible.

• A minimum distance of 1 meter must be observed in the entire area of ​​the Alpentherme Gastein  - both to other guests and to the employees. This does not apply to people who live in the same household.

  
  Higher minimum clearances apply here:

  - In the thermal water bathing lakes 4-5 meters minimum distance

  - In the fitness center, a minimum distance of 2 meters between the exercisers

  For treatments and massages in the Beauty Residence, the minimum distance may be less than 1 meter

Please bring your own mouth-nose protective mask. Wearing a mouth-nose protective mask is mandatory with the following exceptions:

• On the deck chair
• In the outside areas
• When bathing / swimming in the pool
• In the sauna rooms
• In the shower area
• In the catering area at the table

In addition to the usual shower before and after swimming and after each sauna session, we recommend washing your hands regularly and thoroughly.

• Use the hand disinfection dispenser set up in the entrance areas.
• For the time being, no infusions may be carried out in the sauna. Infusion without "wobbling" is also not permitted.
• It is currently not possible to rent swimming goggles and swimming aids. However, you can buy them in the bath shop.
• In the Family World, for the time being, we are not allowed to provide giant tires for sliding or for the pools.
• The slides may only be lined up in front of the staircase: a maximum of one person may enter the staircase (or several persons from the same household). This applies to both the inner slide and the 4-lane wave slide outdoors.
• Please disinfect - as usual - the following devices yourself before and after use with the disinfectant provided:
  - solarium
  - Equipment in the fitness center
  - Infrared cabin seats (Relax World, Ladies World, Sauna World)

Taking further developments into account, the measures are continuously being adapted (as of May 18, 2020).

Thanks for your support!

If you have any questions, please do not hesitate to call us on +43 (0) 6432 / 8293-0 or email info@alpentherme.com.

• Please arrange your appointments preferably by phone at 06432 / 8293-200 from Monday to Friday from 8 a.m. to 12 p.m.
   

• Only guests who are not suspected of having COVID-19 disease are eligible for treatment.
   

• Entry to the Bad Hofgastein spa center is only permitted with a mouth-nose protective mask (MNS mask). Please bring your own protective mask. This is to be worn during the entire stay. For face-down treatments, the mask may be removed for the duration of the treatment.
  
  EXCEPTION: Patients who cannot wear an MNS mask due to physical exertion receive a face visor for the duration of their stay in our house.
   
• Until further notice, access to the spa center is only possible via the main entrance / therapy division, where hand disinfection and fever measurement take place at the screening station. No treatment can be given if the following limit values ​​are exceeded:
  - Men ≤ 37.2 ° C
  - Women ≤ 37.5 ° C
  In this case we recommend that you go home and contact your family doctor.
   
• During the stay in the spa center in the general areas such as therapy division, waiting rooms, cloakrooms, etc., the minimum distance of 1 meter must be observed. During treatment, the minimum distance between the guest and the therapist may be less.
   
• When using our sanitary facilities, we ask you to wash your hands thoroughly.

Thank you for contributing to the safety of our guests and employees by following these guidelines!